Returns and Refund Policy for Zulfah Appliances
At Zulfah Appliances, we ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward returns and refund process to provide peace of mind.
Return Policy (7 Days Return Period)
We offer a 7 days return period from the delivery date for most products purchased from Zulfah Appliances. You may return your items within this timeframe if:
The product is defective, damaged, or faulty upon arrival.
You received the wrong item(s).
The product does not meet your expectations in terms of quality or functionality (excluding sales products and gifts).
Conditions for Returns:
Items must be unused and in their original packaging with all tags intact.
Proof of purchase (receipt or order confirmation) must be provided to complete the return.
Certain items, including sales products and gifts are non-returnable unless defective or damaged.
Refund Policy (2 Days Refund Period)
We will process your refund once your returned item is received and inspected. A refund will be issued within 2 business days from the date the return is approved. Refunds will be processed to the original payment method used during the purchase.
Conditions for Refunds:
If the returned product meets the above conditions, we will issue a full refund for the product cost.
If a refund is requested after the 7 days return period, it will not be accepted.
How to Return an Item
To initiate a return, please follow these steps:
Contact our customer service team at sales@zulfahappliances.com or Call +256775430393 within 7 days of receiving your order.
Provide details of the product and issue (defective, damaged, wrong item, etc.).
Our team will guide you through the return process and provide return instructions.
Once the item is received and inspected, we will process your refund or offer an exchange based on your preference.
Exchanges
Exchanges are available for defective, damaged, or incorrect items. If you wish to exchange an item, please follow the same return procedure, and we will assist you in selecting a suitable replacement.
Exceptions & Exclusions
Products on sale or clearance may not be eligible for returns or refunds.
Custom-made, personalized, or perishable items are excluded from the return and refund policy unless they are defective.
Customer Service
If you have any questions or need assistance with your return, please reach out to our customer service team:
Address: Yamaha Center, Burton Street, Kampala, Uganda
E-mail: sales@zulfahappliances.com
Phone Numbers: +256700 585354 or +256771326836
Opening Hours: Monday – Sunday: 7:00 am – 7:00 pm
